Couldn't ask for better service! Highly recommended!
Upon final install and heading into winter, it seemed "all's well that ends well"... until the fireplace was actually used (disaster). FireFox's response was to lay the blame on the customer, despite being told the scope of the job at onset. Aside from being unapologetic, they simply did not recognize the premium fees that they charge are for them to accurately estimate and recommend the job in materials according to the customer stated needs.
Waste of time! Warren came out to look at a project in August 2017 promised week after week he'd be back in touch after checking details. Needless to say, no one ever called back despite multiple attempts to contact the company. If you're not interested in bidding a job, have the courtesy to communicate that to your customer. NEXT!!
I wouldn't waste my time or money relying on a company to provide a straightforward service that they cannot. Had they bent over backwards to resolve the customer complaint. Had they considered (once) the install needs and offered more suitable alternatives to their site needs, then I wouldn't complain. They didn't, and they will not be my recommended fireplace needs supplier.
Around 5 years ago FireFox installed a gas stove and we had some problems with them , and gave a bad review to the Better Business Bureau. The Fan on the stove broke around a month ago, and I called them and they said they would be out in a couple of weeks. Well, on Monday 12 /19/16 they called and said that since we gave them a bad review five years ago, they will not come and fix our stove. Talk about holding a grudge!
Very professional and really helped me to understand my pellet stove and the proper way to clean and maintain my stove. I would highly recommend them.
Customer explained desire for a custom solution to have a large fire with no ash or embers and purchased all of the shelf accessories at FireFox and signed up for an expensive install. A following out of season custom install required multiple, inconvenient site visits to re-measure.
FireFox is a Sly Fox, but NOT in a good way, sadly. Not recommended.
Firefox Energy Concepts is a US General Contractor based in Lafayette Township, New Jersey. Firefox Energy Concepts is located at 191 NJ-15, Lafayette Township, NJ 07848, USA.
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